Forms of Payment: We accept Visa, MasterCard, American Express, Money Orders, and Cashiers Checks.

Price Guarantee: We will match any advertised price on the web. If you see it cheaper, send us the link on check out and we will match that price. Just paste the web address in customer notes on check out and we will adjust the price of that product.
****Price Adjustments: Price adjustments may only be made for 24 hours after an order is placed.****

Sale Items: Coupon codes and discounts cannot be used with any sale items.

Return Policy: Bluejeans.com wants you to be completely satisfied with your purchase. Unworn merchandise with the tags attached may be returned within 10 days of receiving the shipment for a full refund or an exchange. (See exceptions below.) Please email our customer service staff at custserv@bluejeans.com to request an authorization number. This must be done in order to return your merchandise. Please include a copy of your invoice to insure proper credit. Please allow 1-2 billing cycles for your credit to appear on your credit card statement. You are responsible for return shipping costs as well as products lost before they reach Bluejeans.com. We recommend that you insure your package and use a shipper, such as UPS or FedEx, where you can track your package.

Please note: We do not accept returns on embroidered items or Closeout items. Items that are on sale for 50% off the original price or more are also considered final sale and cannot be returned or exchanged.

Processing orders: Orders received on Monday through Friday (excluding holidays) before 12 p.m. EST will be processed same day. Orders received on Friday after 12 p.m. EST will be processed the following Monday.

Modifying your order: If you wish to modify your order, please contact us toll free at 1-877-JEANS4U or via email custserv@bluejeans.com. You may modify your order up until the time we ship out your merchandise.

Canceling your order: Please contact a customer service representative at 1-877-JEANS4U or via email custserv@bluejeans.com within 12 hours from the time of purchase. We will make every attempt to cancel your order.

Out of stock items: If the items that you ordered are out of stock, you will be contacted via email. We may also notify you of alternate colors and sizes if they are available.

Backordered Items: Occasionally we will take orders for items that are temporarily out of stock. We expect to receive these items within one week and they will be shipped to you as soon as we obtain them. You will not be charged until we ship the item(s) out and you may cancel at any time before shipping.

Sales Tax: We only charge sales tax on orders being shipped to New York addresses. Based on Constitutional guidelines for interstate commerce, states can only require companies to collect sales tax in states where they have business operations.

Coupon Codes: Only one coupon code can be redeemable per order.

Exchanges:
Expedited Exchange: We will charge you for the new merchandise, waive shipping, and send it out right away. An expedited exchange allows you to know right away if the merchandise you want is in stock and when you will receive it. While you are waiting for your new item, send back your item(s) and we will credit your account as soon as we receive your return.

Standard Exchange: After obtaining your return authorization pleasesend back your return with a complete description of the item you would like to replace it with. If the merchandise is available, we will send out your order as soon as possible and charge your account for the shipping expenses. If the item is not available, we will credit your account and contact you via email.

Please send returns and exchanges to:
Bluejeans.com/Returns
1930 Jericho Tpke
East Northport New York 11731

Shipping:
All domestic orders are shipped through USPS or UPS. You may choose from the following options:

USPS and UPS Ground Shipping

0 to $149.99 is $7

$150 plus is shipped free of charge

UPS 2-Day Air $16.00 (2 business days from date order is processed)

UPS Overnight $25.00 (1 business day from date order is processed)

*Please note: Your order must be placed by 12 p.m. EST to receive the next day. There is no delivery on Saturday or Sunday.

Additionally, shipments to Hawaii / Alaska will be shipped via 2-day air. All orders shipping to Hawaii / Alaska will be changed to reflect this additional cost if the chosen shipping method does not meet or exceed this standard.

International Orders

All international order are shipped via United States Postal Service.
For orders with international billing addresses, we require our customers to fax us a copy of their identification and credit card. This is a security measure that we need to take in order to verify billing addresses.

Canada shipping is $10.00 and all other countries are $30. International customers are responsible for any additional customs, taxes and or tariffs.

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